User Tools
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
en:adminmanual:emailssent [2016/11/14 11:04] joebordes [vtigercron: scheduler] |
en:adminmanual:emailssent [2016/11/14 11:16] (current) |
||
|---|---|---|---|
| Line 8: | Line 8: | ||
| ^Template|Workflow: Send Reminder Template. You can adapt and adjust the template and tasks in the workflow, for example, sending different translated messages to the assigned user depending on his language settings.| | ^Template|Workflow: Send Reminder Template. You can adapt and adjust the template and tasks in the workflow, for example, sending different translated messages to the assigned user depending on his language settings.| | ||
| ^Sent to|Depends on workflow configuration. By default to assigned and invited users. Not sent to contacts nor accounts.| | ^Sent to|Depends on workflow configuration. By default to assigned and invited users. Not sent to contacts nor accounts.| | ||
| - | ^Note|This workflow is a special system workflow that is launched independently from all the other workflows. | + | ^Note|This workflow is a special system workflow that is launched independently from all the other workflows.| |
| ^Service|**Scheduled Report**| | ^Service|**Scheduled Report**| | ||
| Line 51: | Line 51: | ||
| ^Template|Template from email templates.| | ^Template|Template from email templates.| | ||
| ^Sent to|Contact being activated| | ^Sent to|Contact being activated| | ||
| + | |||
| + | ---- | ||
| <WRAP center round info 60%> | <WRAP center round info 60%> | ||
| [[en:helpdesk:notificationemails|See the specific HelpDesk email notification section]] | [[en:helpdesk:notificationemails|See the specific HelpDesk email notification section]] | ||
| </WRAP> | </WRAP> | ||
| - | |||
| ^Service|**Workflow: Ticket Created from Portal**| | ^Service|**Workflow: Ticket Created from Portal**| | ||
| Line 74: | Line 75: | ||
| ^Template|Hard coded. Translatable.| | ^Template|Hard coded. Translatable.| | ||
| ^Sent to|Contact related to the ticket and User assigned to the ticket| | ^Sent to|Contact related to the ticket and User assigned to the ticket| | ||
| + | |||
| + | |||
| + | ---- | ||
| + | |||
| ^Service|**Workflow: Events when Send Notification is True**| | ^Service|**Workflow: Events when Send Notification is True**| | ||
| Line 86: | Line 91: | ||
| ^Template|Template based in the workflow editor.| | ^Template|Template based in the workflow editor.| | ||
| ^Sent to|User assigned to the event| | ^Sent to|User assigned to the event| | ||
| - | |||
| - | ^Service|**Stock update**| | ||
| - | ^Purpose|Send email when product stock is below reorder level. This can be activated for Quotes, Sales Orders and Invoice. By default it is only activated for Invoice.| | ||
| - | ^From address|email of the user making the change| | ||
| - | ^Template|Template from Inventory Notifications.| | ||
| - | ^Sent to|User assigned to the product going below reorder level| | ||
| ^Service|**Calendar Send Invitation**| | ^Service|**Calendar Send Invitation**| | ||
| ^Purpose|Send email inviting other CRM users to an event.| | ^Purpose|Send email inviting other CRM users to an event.| | ||
| - | ^From address|email of the admin user| | + | ^From address|Depends on workflow configuration| |
| - | ^Template|Hard coded. Translatable.| | + | ^Template|Workflow| |
| ^Sent to|Users invited on event| | ^Sent to|Users invited on event| | ||
| Line 117: | Line 116: | ||
| ^Sent to|Contact trying to recover his password| | ^Sent to|Contact trying to recover his password| | ||
| + | ^Service|**Notify when a task is delayed beyond 24 hrs**| | ||
| + | ^Purpose|Notify task user that a task was due yesterday.| | ||
| + | ^Template|workflow| | ||
| - | ====intimateTaskStatus/executecron==== | + | ^Service|**Product Support Starting and Ending**| |
| + | ^Purpose|Notify product handler that support for a given product is starting or ending.| | ||
| + | ^Template|workflow| | ||
| - | This script launches all the notification email activated in the section Settings > Notification Schedulers | + | ^Service|**Client End Support Notification 1 month**| |
| - | + | ^Purpose|Notify contact that their customer portal access is due to expire in a month.| | |
| - | ^Service|**various important events in the system**| | + | ^Template|workflow| |
| - | ^Purpose|Notify admin user of certain important events that happen in the system.| | + | |
| - | ^From address|email of the admin user| | + | |
| - | ^Template|based on template in Notification Schedulers| | + | |
| - | ^Sent to|admin user| | + | |
| - | + | ||
| - | + | ||
| - | ====SendSupportNotification==== | + | |
| - | + | ||
| - | This script launches special notifications to the contacts that have their customer portal due to expire soon. An email is sent a month and a week before expiration. | + | |
| - | + | ||
| - | ^Service|**Support Due to Expire Notification**| | + | |
| - | ^Purpose|Notify contact that their customer portal access is due to expire soon.| | + | |
| - | ^From address|$HELPDESK_SUPPORT_EMAIL_ID| | + | |
| - | ^Template|based on template in Notification Schedulers and email templates| | + | |
| - | ^Sent to|Contact| | + | |
| + | ^Service|**Client End Support Notification 1 week**| | ||
| + | ^Purpose|Notify contact that their customer portal access is due to expire in a week.| | ||
| + | ^Template|workflow| | ||
