User Tools
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
en:adminmanual:mailconverter [2016/06/06 21:25] joebordes [Rule criteria] |
en:adminmanual:mailconverter [2018/08/28 02:03] (current) joebordes [Mail Converter] |
||
|---|---|---|---|
| Line 12: | Line 12: | ||
| The Regular expression to process tickets correctly is: | The Regular expression to process tickets correctly is: | ||
| <code>Re: TT[0-9]+ \[ Ticket Id : [0-9]+ \] (.+)</code> | <code>Re: TT[0-9]+ \[ Ticket Id : [0-9]+ \] (.+)</code> | ||
| - | What we put in the last block of parenthesis is what he application uses to match the ticket, if it is a number it will look for the CRMID if not it will look for the subject of the ticket. | + | What we put in the last block of parenthesis is what the application uses to match the ticket, if it is a number it will look for the CRMID if not it will look for the subject of the ticket. |
| </WRAP> | </WRAP> | ||
