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en:helpdesk [2014/09/17 11:54] joebordes |
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| ====== Help Desk:: Trouble Tickets ====== | ====== Help Desk:: Trouble Tickets ====== | ||
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| + | ~~QNA~~ | ||
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| This is a flat rate contract and can easily be accomplished with recurring sales orders. You create a sales order when the client contracts your service, you establish a recurring period depending on the duration of the contract, when the time is up a new invoice will be created, which is all you need to control. | This is a flat rate contract and can easily be accomplished with recurring sales orders. You create a sales order when the client contracts your service, you establish a recurring period depending on the duration of the contract, when the time is up a new invoice will be created, which is all you need to control. | ||
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| + | You can see below an example setup for a **one year contract billed monthly**: | ||
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| + | {{ :en:corebos:oneyearcontractbilledmonthly.png?830 |}} | ||
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| + | This setup will create 11 invoices starting on 1st of November and ending on 1st of September. You have to create the first one manually. | ||
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| + | ??? Is there a way that the block hours accepts decimal e.g like 1.7hours? | ||
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| + | !!!I just did a test and all I had to do to get it working with decimals was change the typeofdata of the ticket field. It is set to integer so it won't accept decimal values. | ||
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| + | This is the query I used: | ||
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| + | <code sql>UPDATE `vtiger_field` | ||
| + | SET `uitype` = '7',`typeofdata` = 'N~O' | ||
| + | WHERE `vtiger_field`.`fieldname` = 'hours' and tabid=13;</code> | ||
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| + | It would be better to change the type of the hours field in tickets from varchar to decimal but it works the same. | ||
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| + | <WRAP center round info 60%> | ||
| + | This has been incorporated as default behavior in coreBOS | ||
| + | </WRAP> | ||
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