====== Emails Sent by the application ====== ====vtigercron: scheduler ==== ^Service|**Send Reminder**| ^Purpose|Send an email to remind of an upcoming activity. Send Reminder check box must be marked on the event.| ^From address|Depends on workflow configuration| ^Template|Workflow: Send Reminder Template. You can adapt and adjust the template and tasks in the workflow, for example, sending different translated messages to the assigned user depending on his language settings.| ^Sent to|Depends on workflow configuration. By default to assigned and invited users. Not sent to contacts nor accounts.| ^Note|This workflow is a special system workflow that is launched independently from all the other workflows.| ^Service|**Scheduled Report**| ^Purpose|Generate a report and send it by email.| ^From address|From Email field in Outgoing Server Configuration| ^Template|Hardcoded. Translatable.| ^Sent to|CRM Users selected when scheduling the report. Not sent to contacts nor accounts.| ^Service|**Scheduled Import**| ^Purpose|Send email informing on the result of a scheduled import.| ^From address|From Email field in Outgoing Server Configuration| ^Template|Hardcoded. **NOT** Translatable.| ^Sent to|CRM User who launched the import. Not sent to contacts nor accounts.| ^Service|**Workflow**| ^Purpose|Multiple and varied.| ^From address|Depends on workflow configuration| ^Template|Template based in the workflow editor.| ^Sent to|Many. Depending on email workflow configuration| ^Service|**Workflow: Send Email to user when Notifyowner is True**| ^Purpose|Send an email on account/contact creation when the Notify Owner field is true.| ^From address|Depends on workflow configurationl| ^Template|Template based in the workflow editor.| ^Sent to|User assigned to the account/contact. Not sent to account nor contact.| ^Service|**Workflow: Send Email to users on Potential creation**| ^Purpose|Send an email on creation of opportunity.| ^From address|Depends on workflow configuration| ^Template|Template based in the workflow editor.| ^Sent to|User assigned to the opportunity| ^Service|**Workflow: Send Email to user when Portal User is True**| ^Purpose|Send an email on Portal User (contact) activation to the user assigned to the Contact, this is NOT the portal access details email.| ^From address|Depends on workflow configuration| ^Template|Template based in the workflow editor.| ^Sent to|User assigned to the contact| ^Service|**Workflow: Contact Creation or Modification**| ^Purpose|Send email with **Portal User (contact) access details** to Contact.| ^From address|email of the user activating the portal access| ^Template|Template from email templates.| ^Sent to|Contact being activated| ---- [[en:helpdesk:notificationemails|See the specific HelpDesk email notification section]] ^Service|**Workflow: Ticket Created from Portal**| ^Purpose|Email confirmation of ticket creation from customer portal.| ^From address|email of the contact creating ticket| ^Template|Hard coded. Translatable.| ^Sent to|Contact creating ticket and User assigned to the ticket| ^Service|**Workflow: Ticket Updated from Portal**| ^Purpose|Email confirmation of ticket comment/update from customer portal.| ^From address|email of the contact creating ticket| ^Template|Hard coded. Translatable.| ^Sent to|User assigned to the ticket| ^Service|**Workflow: Ticket Change, not from the Portal**| ^Purpose|Email confirmation of ticket comment/update from vtiger CRM.| ^From address|$HELPDESK_SUPPORT_EMAIL_ID| ^Template|Hard coded. Translatable.| ^Sent to|Contact related to the ticket and User assigned to the ticket| ---- ^Service|**Workflow: Events when Send Notification is True**| ^Purpose|Send an email on creation of calendar event that has the "Send Notification" check box marked| ^From address|Depends on workflow configuration| ^Template|Template based in the workflow editor.| ^Sent to|User assigned to the event| ^Service|**Workflow: Calendar Todos when Send Notification is True**| ^Purpose|Send an email on creation of calendar todos that has the "Send Notification" check box marked| ^From address|Depends on workflow configuration| ^Template|Template based in the workflow editor.| ^Sent to|User assigned to the event| ^Service|**Calendar Send Invitation**| ^Purpose|Send email inviting other CRM users to an event.| ^From address|Depends on workflow configuration| ^Template|Workflow| ^Sent to|Users invited on event| ^Service|**Test email to admin user on outgoing server configuration**| ^Purpose|Send email confirming correct configuration of the outgoing server.| ^From address|email of the admin user| ^Template|Hard coded.| ^Sent to|admin user| ^Service|**Login details for user on creation**| ^Purpose|Send email with login details of a user being created.| ^From address|email of the admin user| ^Template|Hard coded. Translatable.| ^Sent to|new user being created| ^Service|**send_mail_for_password**| ^Purpose|Send email with password to contact trying to recover Customer Portal lost password.| ^From address|email of the user assigned to the Contact| ^Template|Hard coded. Translatable.| ^Sent to|Contact trying to recover his password| ^Service|**Notify when a task is delayed beyond 24 hrs**| ^Purpose|Notify task user that a task was due yesterday.| ^Template|workflow| ^Service|**Product Support Starting and Ending**| ^Purpose|Notify product handler that support for a given product is starting or ending.| ^Template|workflow| ^Service|**Client End Support Notification 1 month**| ^Purpose|Notify contact that their customer portal access is due to expire in a month.| ^Template|workflow| ^Service|**Client End Support Notification 1 week**| ^Purpose|Notify contact that their customer portal access is due to expire in a week.| ^Template|workflow|