• set the Global Variable Application_Use_RTE to 1 for the module, which is it's default value
• create an Extended Field Information Mapping declaring the fields you want to have RTE activated
• enjoy!

• Activate RTE feature in Config Editor
• modify template to add support for the module you want. If the module has more than one field with this feature you have to also add a block of code to launch CKEditor on the field
• modify the EditView.php script of the module by passing the USE_RTE variable
• modify the detail view of the fields to process and show HTML symbols

This next patch does this for HelpDesk (Trouble Tickets)

diff --git a/Smarty/templates/salesEditView.tpl b/Smarty/templates/salesEditView.tpl
index 96ce7b2..febb003 100755
--- a/Smarty/templates/salesEditView.tpl
+++ b/Smarty/templates/salesEditView.tpl
@@ -251,7 +251,7 @@ function AddressSync(Addform,id)
 <input name='search_url' id="search_url" type='hidden' value='{$SEARCH}'>
 </form>
 
-{if ($MODULE eq 'Emails' || $MODULE eq 'Documents' || $MODULE eq 'Timecontrol') and ($USE_RTE eq 'true')}
+{if ($MODULE eq 'Emails' || $MODULE eq 'Documents' || $MODULE eq 'Timecontrol' || $MODULE eq 'HelpDesk') and ($USE_RTE eq 'true')}
 	<script type="text/javascript" src="include/ckeditor/ckeditor.js"></script>
 <script type="text/javascript" defer="1">
 	var textAreaName = null;
@@ -279,6 +279,26 @@ function AddressSync(Addform,id)
 		{rdelim}
 	{rdelim});
 	var oCKeditor = CKEDITOR.instances[textAreaName];
+	{if $MODULE eq 'HelpDesk'}
+		textAreaNameSolution = "solution";
+		CKEDITOR.replace( textAreaNameSolution,
+		{ldelim}
+			extraPlugins : 'uicolor',
+			uiColor: '#dfdff1',
+				on : {ldelim}
+					instanceReady : function( ev ) {ldelim}
+						 this.dataProcessor.writer.setRules( 'p',  {ldelim}
+							indent : false,
+							breakBeforeOpen : false,
+							breakAfterOpen : false,
+							breakBeforeClose : false,
+							breakAfterClose : false
+					{rdelim});
+				{rdelim}
+			{rdelim}
+		{rdelim});
+		var oCKeditorsolution = CKEDITOR.instances[textAreaNameSolution];
+	{/if}
 </script>
 {/if}
 
diff --git a/include/utils/DetailViewUtils.php b/include/utils/DetailViewUtils.php
index 73c555e..b9f5515 100755
--- a/include/utils/DetailViewUtils.php
+++ b/include/utils/DetailViewUtils.php
@@ -237,7 +237,7 @@ function getDetailViewOutputHtml($uitype, $fieldname, $fieldlabel, $col_fields,
                 $label_fld[] = '';
         }
 	} elseif ($uitype == 19) {
-		if ($fieldname == 'notecontent' or $module=='Timecontrol')
+		if ($fieldname == 'notecontent' or $module=='Timecontrol' or $module=='HelpDesk')
 			$col_fields[$fieldname] = decode_html($col_fields[$fieldname]);
 		else
 			$col_fields[$fieldname] = str_replace("&lt;br /&gt;", "<br>", $col_fields[$fieldname]);
diff --git a/modules/HelpDesk/EditView.php b/modules/HelpDesk/EditView.php
index a042b55..3331f20 100755
--- a/modules/HelpDesk/EditView.php
+++ b/modules/HelpDesk/EditView.php
@@ -22,7 +22,7 @@ if($_REQUEST['record'] != '') {
 	//Added to display the ticket comments information
 	$smarty->assign("COMMENT_BLOCK",$focus->getCommentInformation($_REQUEST['record']));
 }
-
+$smarty->assign("USE_RTE", vt_hasRTE());
 	$smarty->display("salesEditView.tpl");
 
 ?>
\ No newline at end of file